Frequently Asked Questions



 What is REACH?

The Regulatory Education and Competence Hub (REACH) offers online CE courses sponsored by massage regulatory boards. Courses focus on regulatory education with topics such as ethics, laws, boundaries, the scope of practice and cultural competence. Courses in REACH can be taken at any time, and completions will be recorded in the Massage Therapy Licensing Database (MTLD) for state boards to access. All continuing education courses offered through REACH meet FSMTB Continuing Education Standards.

 

What do I do if I forget my user name and/or password?

Go to the login screen

Click on the link for the field that needs to be reset

If you forgot your username, enter your email address and your username will be emailed to you.

 If you need to reset your password, enter your username or email address and we'll email you instructions on how to reset your password.

 

How can I enroll in a course?

Visit the Course Catalog or go to reach4ce.org/catalog

Select the course that you would like to enroll in.

Select “Get this course” and follow the prompts for payment.

 

What is the policy on refunds?

There are no refunds for courses purchased through REACH.

 

Are all of the REACH courses online?

 Yes! All of our courses can be accessed via your internet browser (e.g., Internet Explorer, Firefox, Safari, Chrome). Click here to view the Course Catalog.

 

Can I access the courses on my smartphone or tablet?

 Yes! All of our courses are accessible on mobile devices such as smartphones and tablets, as well as computers. There are no special apps that need to be installed – just use the internet browser (e.g., Internet Explorer, Firefox, Safari, Chrome) on your device to access our website.

 

How much time do I have to complete a course?

Course completion time varies by course. Please refer to the course in question to verify course completion time.

 

I lost my completion certificate for a course I took. How do I get a replacement?

Log into your account and go to the “Home” page

Click the title of the course

Select “Go to Course”  

In the upper-right corner, you should see a star icon. 

Click the star icon and print your certificate.

 

How long do you keep student records?

Student records, which list all courses completed within REACH are kept for three years. However, the documentation of course completion will be recorded in MTLD permanently.

 

Will you sell my information to third parties?

We will not sell your information to anyone.

 

What is FSMTB?

The Federation of State Massage Therapy Boards (FSMTB) is an autonomous, not-for-profit organization comprised of state regulatory boards and agencies that regulate the massage therapy profession. The mission of FSMTB is to support its member boards in their work to ensure that the practice of massage therapy is provided to the public in a safe and effective manner.

 

What is the Massage Therapy Licensing Database (MTLD)?

The Massage Therapy Licensing Database (MTLD) is a national regulatory database that contains information about each licensed massage therapist across the country. It contains records of a therapist’s license, exam, school, continuing education and disciplinary actions for states to review when a therapist moves from one state to another. When an LMT completes a course in REACH, that completion is recorded in MTLD. If your state participates with MTLD, they can access this information.

 

What is CE Registry?

CE Registry is a clearing house of information about courses, instructors and providers of continuing education that meet the standards set by the members of the FSMTB, and the state massage boards and agencies. The CE Registry will accept information from CE providers, including course completion rosters, and transfer that information into the Massage Therapy Licensing Database for permanent recording. Registered and Provisional CE Providers in the CE Registry are required to comply with the standards and are held accountable for non-compliance. CE Registry includes a course search tool that allows potential students (LMT’s) to search for the right course for them.

 

Will my course completion information integrate with the Massage Therapy Licensing Database (MTLD)?

Yes, when you complete your course in REACH, the documentation of that completion will be recorded in MTLD permanently.

 

Is FSMTB a provider in CE Registry?

Yes, FSMTB is a provider within CE Registry, using REACH to offer our courses.

 

How can I confirm whether my state board accepts REACH courses?

The best ways to know if your state board accepts these courses are to either review your state board’s website or contact the board and ask them about their continuing education policies. Check that the Federation of State Massage Therapy Boards is listed as an acceptable entity for continuing education. The state boards have been instrumental in creating CE Registry, so as time passes, more states will have this type of language in their laws.

 
Will you send my completion certificate to my state board?

We will not submit your completion directly to your state board however; when you complete your course in REACH, the documentation of that completion will be recorded in MTLD permanently.

 

Copyright Notice

FSMTB provides continuing education courses via REACH. All of the information, course content, and services (collectively, the "Content ") within REACH is protected by copyright and other intellectual property laws. FSMTB owns the content or has licensing agreements with the owner of the content. The Content is intended for the personal use of users of REACH only and may not be reproduced in any form, sold, published, distributed, modified, displayed, re-posted or otherwise use any portion of the Content in any other way or for any other purpose without the advance written consent of FSMTB. Requests regarding use of the Content for any purpose other than personal, non-commercial use should be directed to info@fsmtb.org. You acknowledge that the Content includes certain trademarks and service marks owned by FSMTB and certain logotypes, as well as trademarks owned by other information providers. Users agree not to copy, use or otherwise infringe upon these trademarks or service marks. Users further agree that they will not use, alter or remove any trademark, copyright or other notice from any copies of the Content.

 

Privacy Policy

FSMTB treats all personal identifying information used to register for courses as confidential and is only subject to disclosure within FSMTB to support the delivery of courses to the user.


What do I do if the course will not display

Enabling cookies in your browser should help with this situation. Here’s how to enable third-party cookies in six popular browsers:


Mozilla Firefox

Click the menu symbol and choose Options.

Go to the Privacy and Security tab.

In the History section, choose Use custom settings for history from the Firefox will drop-down list.

In the Cookies and Site Data section, check Accept cookies and site data from websites.

From the Accept third-party cookies and site data drop-down list, choose Always.

 

Google Chrome

Click the menu symbol and choose Settings.

Scroll to the bottom of the page and click Advanced.

In the Privacy and security section, click Content settings.

Click Cookies.

Make sure the Allow sites to save and read cookie data switch is on.

Click the Block third-party cookies switch to turn it off.

 

Internet Explorer

Click the gear symbol and choose Internet Options.

Go to the Privacy tab.

Click Advanced.

On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.

On the First-party Cookies section, check Accept.

On the Third-party Cookies section, check Accept.

Check Always allow session cookies.

Click Ok.

Click Ok again and restart the browser.

 

Microsoft Edge

Click the menu symbol and choose Settings.

In the Advanced settings section, click View advanced settings.

From the Cookies drop-down list, choose Don’t block cookies.

 

Safari (Mac)

Click Safari and choose Preferences.

Go to the Privacy tab.

In the Cookies and website data section, uncheck Block all cookies.

Note: Also, make sure that Prevent cross-site tracking is unchecked.

 

 

Safari (iOS)

On your iPhone or iPad, click Settings.

On the left-hand panel, choose Safari.

In the Privacy & Security section, toggle Block Cookies to the off position.

Locate the “Clear History and Website Data” option (under privacy and security) and click “Clear History and Data”

Open a new browser. Visit Reach4CE.org and log in to access your course.

 

How can I print my receipt?

When you are logged into your account, find your name on the top navigation bar and click "My Payments" on the drop-down list. On the payments page, you can see all their purchased courses and export the respective invoices to PDF files by clicking the download symbol. 


What do I do if my question is not listed here?

Email reach@fsmtb.org and we will respond to you as soon as possible.